Category: eSecureSend support

Speed of eSecureSend file transfers is limited to bandwidth available

With any online file transfer service, your internet speed is what limits the rate of a file transfer. To determine what speeds you have, run a speed test on

Sending a file is limited to your upload speed and receiving a file is limited to your download speed.

To estimate the amount of time for your file transfer, you’ll need to know the size of the file and the speed of your bandwidth. Once you have those two numbers, plug it into this online calculator. Of course, this is an over-simplification of the whole process but it will you give you the minimum amount of time that it will take.

Keep in mind that there are multiple factors that can also affect your speed:

  • Whether you’re hardwired to the internet via Ethernet or on Wifi
  • Distance from the router if you’re one Wifi
  • Capacity of the Ethernet cord and port
  • Traffic from other users that are on the same internet
  • Capacity of the connections between a mapped drive, the local drive and the internet


We’re happy to talk to you about your setup and anticipate what your transfer speeds might be. Regardless of how fast or slow it might, your file will be transferred. eSS is designed to not let speed stand in its way.

New Feature: Automatic Retrieval of Files, a.k.a Auto-Receive

For any B2B relationship, file transfers should be as smooth as spreading melted butter on toast. With auto-receive we’re one step closer towards achieving that goal. Recipients can now automatically receive any file that senders deliver. No more clicking “Accept” and “Download.” They just show up on the subscribed computer as soon as the transfer is complete. 

As a sender, power through file transfers to multiple recipients: If you’re regularly sending the same files to multiple people, channels allow you to establish the fastest connection possible between you and clients. When you finish sending a file to a channel, subscribers begin downloading the file without the click of a button. As soon as the file is delivered, you’ll be notified via email. The initial setup takes about 5 minutes for both parties.

As a recipient, automate your incoming file transfer workflow: Instead of babysitting file transfers, channels allows your team to spend more time working on things that actually matter. As soon as the file is ready for you, an email notification will be delivered.

Auto-Receive is made up of channels and subscribed devices

Group members can subscribe to a channel so that their devices (a computer or mapped network drive) automatically download any files that are sent to that channel. There is no limit to the number of channels or subscribers to a channel within a group. 

Setting up channels:

  1. Create a channel.
  2. Ask desired group members to subscribe their devices.
  3. Group members subscribe their devices and set up their default download locations.
  4. Sender sends a file to the channel by selecting channel instead of “To” recipients.
  5. File shows up on subscriber’s device.
  6. Email notification is sent to both sender and recipients.

Creating a channel:

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Ask desired group members to subscribe their devices:

Once a channel is created, anyone in the group can subscribe to automatically receive files that are sent to that channel. As a group owner or admin, you’ll be able see who is subscribed and have the ability to cancel their subscriptions. As of right now, you’ll have to contact group members outside of eSecureSend and request that they log into the website and subscribe to the channel. We’re working towards creating one-click button for notifying group members.

Group members subscribe their devices and set up their default download locations:

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To set up default download locations, follow the step-by-step guide by clicking here.

Once you’re all set it up, communicate with group members so that everyone knows that they can start sending to your devices.

Senders start sending:

Anyone within the group can send a file to the channel.

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Sit back and relax because the file will automatically show up on subscribed devices.

Once the transfer is complete, both senders and recipients will be notified that the file transfer was a success.

Questions you might have:

Who can create channels?
Group Owners and Admins only.

Who can subscribe to a channel within a group?

Who can see who is subscribed to a channel?
Group Owners and Admins. They can also unsubscribe members’ devices from a channel.

Do file transfers autoresume?
Yes, of course.

Can you check the progress of any file that is being automatically received?
Yes, they’re located in the status notification where manual transfer statuses appear.

If the desktop agent is offline, will it still auto-receive?
Within a 10-day window, yes. The agent will know that it has a file waiting to be auto-received. As soon as it’s back up and running, it will still auto-recieve. This does not affect sending of a transfer.